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Benefits - Application for Housing Benefit and Council Tax Support

New Claim for Housing Benefit/Council Tax Support

If you are working age and considering making a new claim for Housing Benefit, before applying, please read our Universal Credit page and begin an application for Universal Credit on GOV.UK to find out if your circumstances meet the Universal Credit gateway conditions to apply for Universal Credit. Council Tax Support is not included in Universal Credit, so you would still need to complete and submit a new claim form to us if you wish to apply for Council Tax Support.

Complete and submit a New Claim for Housing Benefit/Council Tax Support by using our  online Housing Benefit/Council Tax Support application form.

You will need to complete the application forms in accordance with the instructions, check to ensure that there are no errors and then submit the form. 

Please provide supporting evidence for your claim straight away. Supporting evidence must be provided within one month of the day your form is received by the Benefits Service. Original documentation must be provided for proof of identification and National Insurance number, directly to the Benefits Service. The postal address is Stour Valley and Poole Partnership, PO Box 722, Poole, BH15 2YE. Other supporting evidence can be provided by uploading documents as part of the new claim application using the upload and attach file facility within the online application form, or after submitting the form electronically by attaching evidence to support your claim in an email to svpp@poole.gov.uk, quoting your National Insurance number in the subject line. Alternatively after submitting the new claim form, please use the Evidence Request form - submit evidence documents online on this web page.

Submit Evidence Documents online for your Housing Benefit/Council Tax Support or Discretionary Housing Payment application

Complete and attach evidence for your Benefit application.

Supporting evidence for a Benefit application must be provided straight away and within one month of the date your form is received. This evidence form must not be used to provide proof of identification and/or National Insurance number, as this evidence must be provided as original documentation directly to the Benefits Service. The postal address to send this evidence is Stour Valley and Poole Partnership, PO Box 722, Poole, BH15 2YE. 

This form can be used for all other supporting evidence to support your Benefit application. 

The type of files accepted as attachments are:

  • images (JPEG, GIF or PNG)
  • PDF
  • TIF

Please note there is a 5MB size limit on all evidence files that can be attached. If you need to attach a Word document, please first save it as a PDF before attaching it to this form.

Please complete the email address field on the form so that upon submission of the form and evidence a confirmation email message can be emailed to you. If you have added your email address and you have not received a confirmation email message, please contact the Benefits Service on 0345 034 4569.

Standard Reclaim Form

If you are already claiming Housing Benefit and/or Council Tax Support and your Income Support, Job Seekers Allowance (Income Based), Employment and Support Allowance (Income Related) or Pension Credit (Guarantee) has ceased, please complete this form.

You will need to complete the Standard Reclaim application form in accordance with the instructions, check to ensure that there are no errors and then submit the form. 

Please provide supporting evidence for your claim straight away. Supporting evidence must be provided within one month of the date your form is received by the Benefits Service. Supporting evidence can be provided by uploading documents as part of the Standard Reclaim application using the upload and attach file facility within the online application form, or after submitting the form electronically by attaching evidence to support your claim in an email to svpp@poole.gov.ukquoting your National Insurance number in the subject line. Alternatively after submitting the Standard Reclaim Form, please use the Evidence Request form - submit evidence documents online on this webpage. 

Supplementary Form - Self-Employed Earnings Information Form

If you have completed an application form for Housing Benefit and/or Council Tax Support, stated that you or your partner are self-employed and if you do not have any trading accounts or you have just started your business you need to advise the Benefit Service of your self-employment. If you have just started your business, please project the business income and expenditure on the online form by ticking "estimated".

Complete and submit a Self-Employment Earnings Information form using our online application form.

You will need to complete the application form in accordance with the instructions, check to ensure that there are no errors and then submit the form.

You will need to provide any supporting documentation to Stour Valley and Poole Partnership, PO Box 722, Poole, BH15 2YE.

If you are a director of a limited company you should not complete this form, instead please provide your certified company accounts showing directors remuneration.

Change of Address Form

 If you already receive Housing Benefit or Council Tax Support and you are moving address, it is very important that you tell us immediately. Any delay may affect the date the benefit is paid from and the amount you may receive.

You can submit a  Change of Address Form. You must let this Benefits Service know within 21 days of the change.

You will need to complete the application form in accordance with the instructions, check to ensure that there are no errors and then submit the form. 

Please provide supporting evidence for your claim straight away. Supporting evidence must be provided within one month of the date your form is received by the Benefits Service. Supporting evidence can be provided by uploading documents as part of the Change of Address application using the upload and attach file facility within the online application form, or after submitting the form electronically by attaching evidence to support your claim in an email to svpp@poole.gov.ukquoting your National Insurance number in the subject line. Alternatively after submitting the Change of Address Form, please use the Evidence Request form - submit evidence documents online on this web page. 

Change of Circumstances for Housing Benefit and Council Tax Support

If you are already receiving Housing Benefit or Council Tax Support and your circumstances have changed it is important that you tell us your changed circumstances straight away as it may affect the amount of Housing Benefit or Council Tax Support you are entitled to.

You will need to complete the application form in accordance with the instructions, check to ensure that there are no errors and then submit the form. 

Please provide supporting evidence for your change of circumstances straight away. Supporting evidence must be provided within one month of the date your form is received by the Benefits Service. Supporting evidence can be provided by uploading documents as part of the Change of Circumstances application using the upload and attach file facility within the online application form, or after submitting the form electronically by attaching evidence to support your claim in an email to svpp@poole.gov.ukquoting your National Insurance number in the subject line. Alternatively after submitting the Change of Circumstances form, please use the Evidence Request Form - submit evidence documents online on this web page. 

Notify us of a change in circumstances (opens in a new window)

Discretionary Housing Payment Form

If you are likely to suffer hardship because we restrict your Housing Benefit , then you can apply for extra benefit. This extra benefit is known as a Discretionary Housing Payment. Please refer to our Discretionary Housing Payment information before you complete an online form.

Complete and submit a Discretionary Housing Payment form using our online application form.

You will need to complete the application forms in accordance with the instructions, check to ensure that there are no errors and then submit the form. 

Please provide supporting evidence as detailed on the online claim form for your Discretionary Housing Payment application straight away. Supporting evidence must be provided within one month of the date your form is received by the Benefits Service. Supporting evidence can be provided by uploading documents as part of the Discretionary Housing payment application using the upload and attach file facility within the online application form, or after submitting the form electronically by attaching evidence to support your claim in an email to svpp@poole.gov.ukquoting your National Insurance number in the subject line. Alternatively after submitting the Discretionary Housing Payment form, please use the Evidence Request form - submit evidence documents online on this web page. 

Recover a Saved Form

You can recover a partially completed form. You will be asked to enter the 10 character reference code you were given when you saved the form. If you do not have the character reference code, you will need to start the form again. Should a partially completed form not be submitted after 30 days, the form and a record of the form will no longer be held by the local authority. Please click here to recover a saved form.

For more help, please see the supporting information on Housing Benefit and Council Tax Support.

Privacy Notice

We use the personal information you give us to process your claim for Housing Benefit, Discretionary Housing Payment & Council Tax Support.

We have a legal requirement to obtain this information and a legal requirement to share it with certain Government bodies for fraud avoidance, statistical analysis or financial management.

We use computer databases to process claims and store your information. The databases are held securely in a password-protected environment. Only authorised officers have access to the databases.

View the Privacy Statement

Contact us

Email
svpp@poole.gov.uk

Telephone
0345 034 4569

Text Relay
18001 0345 034 4569

Address
Benefits Service
Stour Valley and Poole Partnership
PO Box 722
Poole
BH15 2YE