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Your Borough Of Poole

Age Restricted Sales


We enforce a range of legislation dealing with age restrictions on supplying goods and services to youngsters, which includes:

  • Alcohol
  • Tobacco products and cigarettes
  • Nicotine inhaling products (from 1st October 2015), i.e. e-cigarettes and refills
  • Fireworks
  • DVDs and videos
  • Computer games
  • Solvents
  • Lighter refills
  • Petrol
  • Credit
  • Gaming machines
  • Lottery tickets and scratch cards
  • Tattoos and skin piercing
  • Aerosol spray paints
  • Sunbeds

We have prioritised mainly on the underage supply of cigarettes, tobacco, alcohol and fireworks following specific complaints and assessment of risk in the Poole area and carry out test purchasing exercises with volunteer youngsters. Enforcement test purchasing of alcohol has also been undertaken jointly with Dorset Police.

Otherwise, we regularly deal with problems relating to age restricted products and underage sales through routine inspection, advice to traders, education, licensing requirements, and the promotion of proof of age cards.

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Responsible Retailers

A 'Responsible Retailers' initiative operates in Poole. This involves Environmental & Consumer Protection Services working with Dorset Police, Community Safety, and local retailers as well as linking with Trading Standards in Dorset and Bournemouth.

Guidance advises that retailers should train staff to ask for proof of age rather than guessing, or trying to judge, age.

Retailers should follow the 'Responsible Retailers' guidance and ask to see approved proof of age when making age checks.

Guidance is available in line with Think 21 or Challenge 25 principles - see NPOANS resource below.

Approved Proof of Age includes

  • passport,

  • photo driving licence, or

  • PASS cards, e.g. Citizencard

The cards, which must include an up to date photograph of the user and be PASS accredited, can be shown in any retail outlets as proof of age.

Refusals to sell should then be recorded in a register available for inspection.

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No Proof of Age - No Sale (NPOANS)

No Proof of Age – No Sale’ also known as NPOANS, is an interactive on-line resource including a film, guidance and training materials for people who sell, or supply age restricted goods and is available to all subscribing retailers.

The online resource documents and information can be downloaded and printed off. These include notes for staff and for trainers, a series of tests on various age restricted products (with answers in a separate document) and support materials, including posters, useful websites and sample refusals register pages.

You can view a demo of the film and supporting materials at 'No Proof of Age - No Sale' .   

This version on the website is updated regularly to take account of recent changes in the law.

Subscription to  ‘No Proof of Age – No Sale’ also known as NPOANS is currently offered FREE of charge to Poole retailers, except for national chains – i.e. over ten stores.

If you are a retailer, or a licensee, and would like further information including accessing the resource please contact us.

Please note will need a contact name and email address to set up your access to NPOANS.

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Report a Restricted Sale Issue

If you would like to report a restricted sales issue please email us

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Contact us


01202 261700

Text Relay
18001 01202 261700

Environmental Services,
Unit 1, New Fields Business Park,   Stinsford Road, Poole
BH17 0NF