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Your Borough Of Poole

Children's Centres Family Outreach Workers


Who are Family Outreach Workers?

  • They work as part of the Children’s Centre team
  • They have experience of working with families and young children through a variety of backgrounds and training
  • They are qualified and have undergone ‘police checks’
  • They have up to date information about the range of family support services and activities in the area
  • They understand that all parents/carers need support and advice with concerns that arise in day-to-day family life


What support do Family Outreach Workers offer?

You know your child best and like all parent/carers you want what is best for your child, we do not have all the answers, but we can help you find them by:

  • offering support and advice on parenting, local
  • activities and services through home visiting and groups
  • offering a listening ear
  • meeting with you face to face at home, or at your local Children’s Centre, or a place that suits you

Outreach workers also provide support, resources and advice around a range of issues, including:

  • finding local groups for you and your child to attend
  • positive parenting and managing your child’s behaviour, boundary setting, child development
  • financial difficulties/worries
  • support around transition points i.e: birth, settling into pre-school, school
  • support for parents wishing to return to education, employment or training
  • working with parents/carers to manage their own well-being and to build their confidence


How do I arrange to meet my Family Outreach Worker?

Parents and carers can refer themselves for family support by:

  • Contacting the Children’s Centre by phone or coming in to talk to us
  • Attending one of our groups/activities
  • Talking to their Health Visitor or Pre-school Leader

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What Will Happen?

  • We will arrange the first meeting either in your home, the Children’s Centre or a place that suits
    you. At this meeting you will have the opportunity to discuss your concerns and together we will identify how best we can support you.
  • We aim for our one to one work with you to be short term (generally 4-6 visits) however ongoing support is available through the Children’s Centre groups and activities.
  • If we feel that you require more specific support we are able to offer signposting and refer to other agencies e.g. Relate.

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Supporting parents and carers

Being a parent is one of the most challenging, rewarding and important roles anyone can have.
All parents or carers and children should be supported from their earliest years in learning and developing life skills so they can grow up healthy, happy and achieving their goals.

Children’s Centres offer early intervention family support that aims to help before problems get too big. In our work with families we use a range of approaches and resources to improve emotional well-being, social skills and opportunities for children to enjoy and achieve. Our service is confidential and we will not disclose any information without the individual’s agreement, except when a child may be at risk of harm.

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What are Children’s Centres?

Children’s Centres bring together a wide range of services and support which families of young children need. These are provided by a range of professionals such as Health Visitors, Midwives, Jobcentre Plus Advisors, Family Support Workers, Speech and Language Therapists. Most services and activities are free of charge.

Children’s Centres can contribute to:

  • improving health for children and families
  • improving education for children
  • enabling children to enjoy and achieve
  • reducing child poverty
  • helping parents to access work and training opportunities

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Related pages

Contact us


01202 261999

Text Relay
18001 01202 261999

Children, Young People & Learning
Dolphin Centre
BH15 1SA