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Your Borough Of Poole

Anti-Social Behaviour

How to report anti-social behaviour

The councils Safer Communities Team does not operate a 24 hour responsive service for anti-social behaviour.

If it is an emergency, and someone’s safety or property is at risk, then call Dorset Police on 999.

If it is less urgent, you have other options:

  • contact the Police using Do It Online to report a crime or incident
  • call us on 01202 633438 (during working hours) if you want to complain about an incident that has occurred and you need help or support, or you want us to investigate with our partners. If the offices are closed please leave a voice message and we will phone you back during office hours
  • if you want to report loud music or noise phone the out of hours service on 0800 506050, or daytime on 01202 261700
  • fill in the "report it" form
  • contact Crimestoppers or 0800 555 111 to report crime anonymously

If your complaint of anti-social behaviour is accepted we promise to take your report seriously and to follow it up promptly and effectively keeping you informed of progress and to support you through the process.

Tackling Anti-Social Behaviour in Poole

We work with our partners including Dorset Police Children’s Services, Poole Housing PartnershipAdult Social Care, Housing Associations, the Voluntary Sector and other Service Units in the council to prevent and tackle anti-social behaviour, whilst protecting and supporting victims.

Once accepted reports are investigated thoroughly, and victims are supported and protected, and whenever possible perpetrators are brought to justice.

The Safer Communities Team’s ASB Procedure is included on this page in draft format, but it does describe the way the team currently works.

What is anti-social behaviour?

We are determined to tackle anti-social behaviour (ASB) and not allow it to get a grip in our communities and blight the lives of Poole residents.

Anti-Social Behaviour is any act (or as the case may be failure to act) that causes nuisance or annoyance, alarm, distress or harassment. This includes (but is not limited to) any activity that is having or is likely to have a detrimental effect on the quality of life of those in the locality and is persistent and continuing.

It can include acts like:

  • vandalism
  • graffiti
  • verbal abuse
  • threats
  • bullying
  • drunken behaviour
  • begging

Anti-social behaviour may occur in a residential setting or be out in the community where it affects more people.

The Safer Communities Team works to the Anti-Social Behaviour, Crime & Policing Act 2014.

Poole Housing Partnership manages the homes and tenancies of council tenants on our behalf, view their anti-social behaviour procedures. Other social housing providers in Poole will also have policies and procedures in place explaining how they manage ASB in their housing stock.

Before any legal actions are considered in an anti-social behaviour case the Safer Communities Team will work with victims, perpetrators and its partner agencies to help resolve the problems.

Non legal remedies may include:

  • verbal and written warnings to the perpetrator
  • environmental improvements undertaken by the council or landlord
  • outreach contact by youth workers with young people on the streets
  • activities in youth centres
  • enforcing tenancy conditions by social and private landlords
  • fixed penalty fines for acts of anti-social behaviour and disorder, dog fouling, littering, drunken behaviour and graffiti
  • encouraging young people into diversionary activities such as sports, arts, culture, voluntary work
  • the Youth Offending Service and Probation Service work with offenders on a variety of schemes to change patterns of behaviour
  • acceptable behaviour contracts
  • tenancy support for the most vulnerable victims and perpetrators
  • test purchasing from off licences to discourage underage sales
  • one to one work with young people
  • mediation services for neighbour disputes
  • various agencies in Poole work with both adults and young people to prevent and treat drug and alcohol misuse

Legal remedies

There are a range of tools and powers available to the council’s Anti-Social Behaviour Officers and our partners that are used to prevent and hopefully stop anti-social behaviour. We use legal remedies to protect vulnerable individuals and communities when other interventions have failed. These are a few of the powers we most commonly use.

Premises Closure Order – Under the Anti-Social Behaviour Crime & Policing Act 2014, we can apply to the Magistrate’s Court for an Order that temporarily closes premises for up to three months. A Premises Closure Order can be applied for when nuisance behaviour and disorder is associated with a particular property. Initially a Notice is served that prohibits anyone but the tenant/owner and their immediate family from visiting the property. Once the Order is granted no one can live at or visit the property for the length of the Order, unless the habitual resident is allowed to stay, to do so is a criminal offence.

Eviction - If living in rented accommodation, social or private, perpetrators of anti-social behaviour may be evicted from their homes by their landlord who can apply to the County Court for a Possession Order. If granted these Orders are enforced by the court‘s bailiff. Prior to the possession hearing a landlord must have served a legal notice informing the tenant of their intentions to seek possession. Judges sometimes award an interim measure before eviction called a Suspended Possession Order, these in effect give the tenant one last chance to change their behaviour.

Civil Injunction - An injunction is obtained in the County Court and is designed to prevent or prohibit anti-social behaviour. It may include none-associations, exclusions and positive requirements. Local authorities and social landlords can apply to the court for an injunction under the ASB, Crime & Policing Act 2014.

Community Protection Notices – A CPN may be issued by the council where behaviour is identified as having a detrimental effect on the quality of life of members of the community. This may include fly-tipping, unauthorised nuisance businesses from home, anti-social and nuisance behaviour, begging, etc. Breach of a CPN is a criminal offence punishable by a fixed penalty notice of £100 or prosecution.

Noise Abatement Notice - Issued by the council’s Environmental Services to perpetrators of persistent noise nuisance such as loud music. The notice prohibits certain noisy activities and if breached can result in the confiscation of the equipment and/or a substantial fine.

Public Space Protection Orders (PSPOs) - are used by councils across the UK to help reduce incidents of anti-social behaviour in public spaces. The orders make it a criminal offence to carry out certain behaviours in a designated area.

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Contact Details


01202 633438

Text Relay
18001 01202 633516

Housing and Community Services
Civic Centre Poole
BH15 2RU