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Your Borough Of Poole

Dorset Community Trigger

About Community Trigger

The Anti-Social Behaviour, Crime and Policing Act 2014 has introduced a process to give victims the right to request a review of their reports of anti-social behaviour and bring agencies together to take a joined-up, problem-solving approach to review their case.

The Pan-Dorset Community Trigger Procedure sets out how victims of anti-social behaviour across Dorset can request a review of their case if they are unhappy at the progress or response of agencies.

The Community Trigger is not a substitute or alternative to a formal complaints procedure and all agencies will have processes in place to deal with a formal complaint about a given service.

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Who can use the Community Trigger

Any Dorset based resident, community or business may use the Community Trigger to request a review of their case.  The community may be a loose group of affected residents or a formal community group or residents association.

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Thresholds and Qualifying Complaints

To activate a Community Trigger a Qualifying Complaint must have been made to one of the Relevant Bodies. A Qualifying Complaint would be:

  • three reports from one person
  • regarding three separate incidents of anti-social behaviour
  • reported to any local agency within a six month period

The following criteria must also apply:

  •  to meet the threshold each incident must have been reported to at least one of the Relevant Bodies within one month of the incident occurring
  •  the first reported incident must be within six months of applying for a case review under the Community Trigger procedure
  • the behaviour complained of must be classified as anti-social behaviour capable of achieving the threshold described in the Pan-Dorset Community Trigger Document

A Qualifying Complaint can be either a closed or open anti-social behaviour case to any agency in Dorset.

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How to activate the Community Trigger

If you think you have a Qualifying Complaint please complete the application form on the website, request a copy to be sent or emailed to you or contact us to discuss your case and requirements.

Where a victim has a language or literacy issue, or a learning disability we will accept applications in person or by telephone.  However, a signed consent on the official application will be required.

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Who to contact

Each Local Authority will identify a single point of contact to direct enquiries or Trigger requests to. For Borough of Poole, please contact the Safer Communities Manager by email or by calling 01202 633438.

Single Points of Contact are yet to be determined in other districts of Dorset.

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Contact us

Safer Communities Manager

Emailcommunity safety

Telephone: 01202 633438