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Your Borough Of Poole

Out Of Hours Service for Environmental Services

Emergency Service

There is an officer available

  • 24 hours a day

  • 365 days a year

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What we consider to be an Emergency

Problems involving serious events such as;

  • fatalities

  • imminent risks to health, or acute pollution of the environment

These types of emergencies do not always happen during office hours so if you think that a emergency situation has occurred you can telephone our main Control Room on 0800 506050.

Although each call is an emergency to the caller, the majority received can be dealt with by advice or referral to a more appropriate service. However, the duty officer will always be available and where appropriate will visit to take the necessary enforcement action.

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Normal and Extended Opening Hours

Normal opening hours 

We provide a service 5 days a week from

  • 9am to 5pm Monday to Thursday

  • 9am to 4.30pm on Fridays

You can contact us by email or phone 01202 261700

Extended opening hours - We also offer an extended service for

  • environmental nuisance issues such as noise and bonfires

  • dog control

  • licensing enforcement

Extended hours available

  • 9.00 am to 5.00 pm Saturday and

  • 8.00 pm to 2.00 am Monday, Tuesday, Wednesday, Thursday, Friday and Saturday

This service is popular with residents who require us to investigate matters at evenings, weekends and over the holiday periods when the offices are closed. It is also available on additional evenings subject to demand.

Please phone 0800 506050, and an adviser will inform you if an officer is available. If they are not, details can be referred for our attention on the following day.

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Contact us

Email customer services

01202 261700

Report a problem