[Skip to content]

Your Borough Of Poole
.

Severe Weather Bin Collection Issues

During periods of exceptionally severe weather, conditions, particularly on side roads, can prevent our drivers from safely manoeuvring their 26 tonne vehicles around the borough. These large vehicles struggle in areas where ice/compacted snow is evident, and in particular in areas where there are inclines. Furthermore every time our vehicles stop and start there is a risk of skidding and other road users are put at risk as they try and negotiate around our vehicles.

We may not be able to collect even when roads are clear, if pavements are still snow covered. Conditions under foot can be equally dangerous making it hazardous for our waste collection loaders to pull full bins to the vehicle. A whole round requires each operative to walk 12 miles and to move and empty approximately 600 bins.

Officers will inspect residential roads on a daily basis to evaluate their suitability to safely attempt collections, whilst monitoring weather forecasts and liaising with Transportation Services.

Frequently asked questions

What are the refuse and recycling crews doing if they aren't collecting?

Why isn't my bin collected once the weather improves?

I've seen collection vehicles out - why didn't they collect from my road?

If I miss a collection will excess waste be taken with my next collection?

Am I able to dispose of my excess waste if I wish to do so?

Why can't refuse and recycling be collected in the same vehicle?

Why aren't side roads gritted?

Can I claim a council tax refund when collections are cancelled?

What can residents do to help?

What are the refuse and recycling crews doing if they aren't collecting?

Operatives are redeployed to support the Council's vital gritting, path clearance and cleansing services to ensure the borough is as safe as possible pedestrians and other road users.

Back to top

Why isn't my bin collected once the weather improves?

Ideally we would like to resolve issues as quickly as possible but as we operate to collect from 15,000 households each day this is not an easy task. Generally if one day's collections are missed we will where possible aim to collect the next available day (e.g. through the crewing up of an additional vehicle or through our late shift operations), with minimal disruption. Once a second day's collection is lost, that simple solution is no longer possible and the risk of creating confusion is considerable.

Back to top

I've seen collection vehicles out - why didn't they collect from my road?

Collections resume as soon as conditions allow. Crews are advised to collect only in areas where it is safe to do so and this decision is taken by the driver upon inspection of each road. Inevitably some roads will be less problematic than others.

At times it may be possible for our Commercial Waste Services to operate whilst our domestic services remain suspended. This is directly related to the location of these customers and their safe accessibility (i.e. they are located on major routes/key retail areas prioritised for gritting application)

Back to top

If I miss a collection will excess waste be taken with my next collection?

Residents can be assured that reasonable amounts of excess waste will be taken once collections resume. Crews have been advised to clear genuine excess waste on the appropriate week i.e. if it is a refuse collection week refuse will be collected and if it is a recycling week, excess recycling will be taken.

Back to top

Am I able to dispose of my own excess waste if I wish to do so?

Yes. The Nuffield Household Waste Recycling Centre is open Monday to Sunday, from 9am - 4pm daily (October-March). The site will be closed Christmas Day, Boxing Day and New Years Day.

Back to top

Why can't refuse and recycling be collected in the same vehicle?

Our vehicles are not able to separate refuse from recycling. Consequently if all the material was collected together it would have to be treated as refuse and sent to landfill and this would undermine the basis of the waste service, increase our disposal costs, and would not be acceptable to the vast majority of residents whom diligently separate their recyclable material for collection

Back to top

Why aren't side roads gritted?

The gritting of roads are prioritised according to the classification of road and level of usage and access to essential services. Resources focus on maintaining the major road network as a priority.

Back to top

Can I claim a council tax refund when collections are cancelled?

Borough of Poole is the collection authority for your council tax. On average you are charged approximately 26p per collection for recycling and refuse. Although collections may not have been made on a scheduled day the back log still has to be collected and staff time has been utilised to make a safer environment for at risk people so council tax will not be refunded.

Back to top

What can residents do to help?

Residents have been making good use of the grit bins in their areas and we are encouraging all residents to make it safe for everyone as well as the bin loaders by clearing, where they safely can, the pavements around their houses and of the homes of elderly, infirm or holidaying neighbours. Clear pavements are not only safer for your neighbours and your friends to walk on they may help us get to you quicker.

Back to top

Contact us

Email
environment@poole.gov.uk

Telephone
01202 261700

Text Relay
18001 01202 261700

Address
Environmental Services
Unit 1
Newfields Business Park
2 Stinsford Road Poole
BH17 0NF

Ratings
Please rate this page!