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Your Borough Of Poole

Dorset Police Contact Points volunteer open days

Dorset Police and Poole Library Service are holding a Contact Point Open Day to recruit Public Contact Volunteers to support the new service. 

Following changes to Dorset Police counter service provisions, the Force is working in partnership with Borough of Poole and the Poole Library Service to implement alternative contact points at a pilot location in Poole Central Library

The contact points are to be handled by Dorset Police volunteers who take on a different role to Counter Service Officers who currently operate enquiry office counter services. The volunteers will provide support and guidance to members of the public who wish to make enquiries or contact Dorset Police. They will be an integral support in assisting the public to engage with the police by using the methods of contact that are available at the contact points. 

To administer the new service Dorset Police is seeking to recruit Public Contact Volunteers. A volunteer open day is being held on Wednesday 15 April at Poole Central Library in the Dolphin Centre from 10am – 12pm.  

This open day provides an opportunity for anyone interested in this public facing volunteer role to come along, meet the volunteers team and find out more about the position. There will also be assistance provided for those wishing to fill in application forms. Further information and a job description can be found on the Force website

Inspector Mike Darkin, who operates Police volunteer recruitment, said: “This is a fantastic volunteering opportunity, providing a public-facing and highly important service to the local community. 

“We are looking for enthusiastic and dedicated volunteers to operate the contact points and provide such an effective point of contact for the public.”

Kevin McErlane, Head of Culture & Community Learning, Borough of Poole, said: “We are pleased to be supporting this innovative new scheme, which will benefit both library users and the local community. Volunteers will be providing a very important service and volunteering is a great way to give something back. 

“I’d urge anyone interested to come along to the open day to find out more.” 

The pilot contact point in Poole Central Library is planned for introduction in June. It will provide online services, 101 telephone access and crime prevention information. If successful, further contact points will be implemented at other locations across the county after the summer. 

The opening of community contact points is just one of the alternative ways that members of the public can get in touch with Dorset Police; improvements have already been made to the 101 non-emergency service and work is also underway to develop the Dorset Police website.


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