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Your Borough Of Poole

Is your concessionary bus pass valid?

Concessionary bus pass users in Poole and Bournemouth are being advised to check they are using the correct bus pass, as invalid passes will be cancelled with the new system being rolled out across the south west next month.

Bus operators and Councils throughout the South West of England are switching to ‘hotlisting’ - a term used when cancelling invalid passes electronically, from Monday 2 February.
Local Councils across Dorset and the wider South West region will be hotlisting any invalid bus passes which are part of the English National Concessionary Travel Scheme (ENCTS), in a bid to reduce the number of these in circulation and significantly reduce the risk of fraud.
Bus passes will be hotlisted if:
•    the original pass has been reported either lost or stolen and been replaced with a new pass;
•    the relevant Council wrote to a pass-holder and the letter was returned by the Royal Mail indicating the pass holder may have moved address;
•    the relevant Council wrote to a pass-holder asking for up to date proof of eligibility or to return the pass.
Any invalid passes from Monday 2 February will be withdrawn and retained by the bus driver. If a pass is withdrawn and the driver is satisfied that the user is the person identified on the pass, the user will still be able to make that journey. However all future journeys will need to be paid for until either the correct pass is used or a new valid pass is obtained.
John McVey, Lead Officer on concessionary fares for Poole and Bournemouth, said: “We understand that sometimes concessionary bus passengers can inadvertently use more than one bus pass, therefore there will be an amnesty period until Sunday 1 February. I would advise all concessionary bus pass users to check they are using the correct pass between now and 2 February.”
During the amnesty period, users with invalid passes will be advised by their bus driver that the pass is no longer valid for travel. Users will still be able to continue with their journey but will then need to contact their local Council to arrange for a new pass to be issued as appropriate. The old pass which is no longer valid, will need to be returned to their local Council before the end of the amnesty period.