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Citizens Advice to provide advice and support at Poole Central Library

Citizens Advice is launching a new service at Poole Central Library to help people with their problems.

From the 10 July, Citizens Advice advisors will be on hand every Friday morning to help show people how to find information and guidance on their rights and responsibilities. 

This service will be different from traditional Citizens Advice work in that it will carry out activities with the public in the main open area of the library, directing them to public computers and showing them how they can access information that could move their problem forward. If a private interview is required, this can be arranged at the Citizens Advice main office in Poole or at another library in the Poole area closer to where they live. 

Sue Wills, Library Service Manager, Borough of Poole, said: “Libraries have always provided information to people and in Poole we have developed innovative ways to make this as easy as possible. The public see the Citizens Advice as the number one place to turn to for help in a crisis so it makes sense for us to work together. We are looking forward to see how this partnership develops."

Judy Herring of Poole Citizens Advice, said: “Technology has changed the way that we work and the way that the public expect to be able to contact us. Many people use on-line services to get in touch. However, we recognise that not everyone can make use of these new tools and working in person with people in the libraries and using the equipment they have available in new ways will help us ensure we reach out to everyone."

Poole Citizens Advice dealt with 4,000 people in 2014 who generated 8,000 enquires. During the year the bureau was able to help people gain over £1.6million in additional support, refunds or debts written off.



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