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Your Borough Of Poole

Social Media

Social media guidelines

We want to engage with as many residents, community groups and partners as possible and we are embracing social media sites such as Twitter and Facebook to get involved in local conversations.

We have a number of council run social media channels including Facebook and Twitter.

We request that people who use our social media channels to contact us follow these guidelines:

  • be civil, tasteful and relevant
  • don't post messages that are unlawful, libellous, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented or racially offensive
  • don't swear
  • don't post content copied from elsewhere, for which you do not own the copyright
  • don't post the same message, or very similar messages, more than once (also called "spamming")
  • don't publicise your, or anyone else's, personal information, such as contact details
  • don't advertise products or services
  • don't impersonate someone else
  • don't post any political comments
  • we reserve the right to remove, without notice, any disruptive, offensive or abusive posts that do not follow these guidelines. In the event that these guidelines are not followed, we reserve the right to blocks accounts.

Monitoring accounts, responding and replying

We monitor our main Borough of Poole social media accounts during normal office hours (Monday to Thursday, 8.30am to 5.15pm, Friday 8.30am to 4.45pm).

These accounts are managed by the Communications team who will sometimes send your questions off to other service units to find out information for you. This means that it may sometimes take a while before we can get back to you.

We cannot respond to all your comments but even if we do not reply, we are listening and will pass on your comments as appropriate.

In most cases, it will be better to contact the service directly online.

You can also give your feedback via our compliments, comments and complaints page.

Sharing, retweeting, liking and following

We share or retweet information that we think will be of interest or of use to Poole residents.

We follow or like people who provide information relevant to our work as the council or those whose information we can pass on for the benefit of Poole residents.

Please don't be offended if we don't follow or like your account, or don’t share or retweet your content.

Any retweets, follows, shares or likes are not an endorsement of a service, individual or organisation. We do not take responsibility for any content on pages or profiles we have shared.

Pre-election period or 'Purdah'

In the run up to an election (local, general or European) councils have to be very careful not to do or say anything that could be seen in any way to support any political party or candidate. We will continue to publish important service announcements using social media but may have to remove comments if they are overtly party political.

Related pages

Contact us

Email the Communications Team