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Your Borough Of Poole


Safeguarding and Disability and Dementia Awareness Training for Licensed Drivers

From 1st April 2016 the Borough of Poole has introduced a new mandatory training course for Poole hackney carriage and private hire taxi drivers incorporating three key areas:

  • Safeguarding (including Child Sexual Exploitation) 
  • Disability awareness
  • Dementia awareness.

The hackney carriage and private hire trade provides an invaluable role in transporting a diverse range of customers. These passengers include some of our most vulnerable residents and drivers can be critical eyes and ears in the community as they undertake hundreds of journeys on a daily basis. The training therefore will help drivers adopt suitable safety measures for assisting vulnerable passengers. Fundamentally this also includes sign posting to relevant agencies should they have concerns they wish to report.

It is a compulsory requirement for all new hackney carriage and private hire driver applicants to undertake the training before being licensed.  In addition it is a compulsory requirement that all existing licensed drivers undertake the training by 1st April 2018.

Courses run monthly and there are spaces for up to 12 drivers/new applicants at each session. The training lasts two hours and is followed by an assessment of learning on the day. All those who attend and pass the assessment of learning will receive a course certificate. The test comprises of 10 questions and you will need to get at least 8 out of 10 correct to pass.

The cost of the training course is £45 and this is paid when booking your place. Bookings can be made online, you will be able to select a date, reserve your place and pay by credit or debit card. It is recommended that all drivers book their places on this compulsory course at the earliest opportunity to ensure availability at a time and date to suit you.

Lost property left in taxi

It is a condition of the taxi driver's license that any lost property found in Poole licensed vehicles must be handed in within 48 hours. 

The items are handed into the Customer Services team at the Civic Centre.

The items will be kept for a period of 3 months after which time they will be donated to charity, recycled, disposed of responsibly or it will be returned to the driver who found it, if appropriate.

If you have lost an item in a taxi please use our online report-it form to let us know. 

We will check if your item has been handed in and if so let you know how to claim it.

If it hasn't been handed in yet we will make a report and will contact you if the item is found.

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Hackney Carriage and Private Hire Licences

Licences are issued after applicants have met certain standards and these must continue to be met if they wish to remain licensed.

Unlicensed operators, vehicles and drivers are trading illegally and passengers may not be insured.

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Difference between a Hackney Carriage and a Private Hire vehicle

Hackney Carriage (Taxi):

A vehicle that is available for immediate hire.
In Poole they are either London-style taxis or saloon cars and have:

  • A large roof sign saying "Poole Taxi'
  • Stickers with a Borough of Poole logo and "Licensed Taxi" on the front doors.
  • A plate attached to the rear showing the Hackney Carriage licence number, vehicle registration mark and the seating capacity

Private Hire:

These vehicles provide a similar service to taxis, but can only ever be pre-booked through an operator. Private Hire vehicles in Poole have:

  • A plate attached to the rear showing the Private Hire licence number, vehicle registration mark and the seating capacity
  • Some vehicles may have the telephone number and name of the operator displayed either on the windscreen, back window or on the rear doors.

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How to get a licence

Licences are issued to:

The only exception to this licensing requirement is vehicles used for weddings or funerals.

Applications must be returned to the Taxi Licensing officer:

Environmental Services
Unit 1
New Fields Business Park
2 Stinsford Road
BH17 0NF

Telephone: 01202 261700

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Fare Tariffs and Other Charges

We only set Fare Tariffs and Other Charges for Hackney Carriages (taxis), but most Private Hire vehicles in Poole are also fitted with a taximeter and charge the same rates.

The taximeter displays the maximum charge payable but drivers are allowed to charge less than the taximeter rate.

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If you have a complaint about a Hackney Carriage or Private Hire vehicle you can contact the operator direct or contact the Taxi Licensing Officer.

Give the details (if known) of the drivers badge number, vehicle plate number or registration number to help trace the driver and vehicle.

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Taxi Ranks

There are two principal taxi ranks in Poole.

Shoppers visiting the Dolphin Shopping Centre will find taxis available at 'The George' taxi rank. In addition there is a further 24 hour taxi rank at Poole railway station.

Customers enjoying Poole's night life may also use the evening taxi ranks in Lower High Street by the Slug and Lettuce, on the Quay and in Ashley Cross.

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Hackney Carriage (Taxi) and Private Hire Operators 

* These operators have wheelchair accessible vehicles
PRC Streamline Taxis Poole
01202 666333 *
Ariel Taxis
01202 747333
Poole Harbour Taxis
01202 668866
01202 666822 *
Parkstone Cars
01202 739999
Dolphin Radio Taxis
01202 777879
Able Taxis
07851 724821 *
07951 586417
Ambassador Cars
07525 537479
Alan Lake Cars
07904 979809 *
Capitol Cars
07506 772437 
Davies Cab & Courier
07825 711410 *
D & M McGuigan
07855 458330
De La Riva
07877 744817
Dorset Day Trips
07443 496970
Focus Cars
07588 338406
Harbour Cars
07828 199949
Jai’s Taxis Poole
0741 2030426
Jim's 8 seater Private Hire
07739 987630
K & J Bithrey Taxi Service
01202 771528
Liberty Cars Poole
01202 748819 *
 Mega Cars
 07878 088341
 Mem's Car
 07748 633590
 Metin Soylu
 07931 544019
M-M Cars
Paul Amos
07581 016612
Platinum Travel
01202 466466
Poole Flyer
07961 851152
Poole Friendly Cabs
01202 558867
Poole Mobile Private Hire
07548 531591
Poole Town Taxis
01202 691000
07923 910334
Rainbow Cabs
07810 004498
Reliable Cabs
07949 957801 *
RT Cabs
01202 668866
SAJ Cars
07884 186541
Smith Cars
07825 176883
The Friendly Car Company
07775 938523
Total Mobility
07745 602059 *
 WAV Car
07523 015675*
 X Type Car 07888 232875 

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Executive and Airport Travel

Air and There Travel
07575 400050
Allport Autos
01202 463283
Atlas Private Hire
01202 770825
Canford Cars
01202 594078
Chauffeur Driven Services
07740 404767
C S Travel
01202 742531
David Norman 
01202 884302
Drive 4 U
01202 684550
Drivve Me
01202 805904
DW Cars
01202 779565
HJC Executive
                              07713 801880
Amerc Cars Ltd

 01202 770777

Independent Long Distance
JJ Kars
 01202 385388
Nationwide Cars
                              01202 468294
Premier Chauffeur Hire
07429 813744
Select Chauffeur Services
01202 695949


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